I have read that 70% of American would spend more money in a business that provides good customer service . In order to have a successful business they have to provide a memorable costumer service experience; also provide them in all it kinds personally, phone, e-mail, the Internet, and all forms of written communication, and all time.
You can make your customers work as marketers for your good when they talk about the great service deals that they got from your business.
Consumer talk to their friends and with all the new social media now like facebook, twitter, youtube, my blog and many others were they can write a compline or satisfaction about a business, were the news spread faster between the people. People don’t need to be on television to destroy a business or make it success.
I love the live chat that some companies provide in their websites, so they can answer the customer question or know their complaint directly and effectively, which will leave the consumer happy and satisfied. Therefore, the company should look at the personality and patience of Customer Service employee.